Frequently Asked Questions

FAQ

Find answers to common questions about our products and services.

  • 🔁 Return & Warranty Policy – Arctic PCs LLC

    At Arctic PCs LLC, each custom system is built to order using high-quality components and tested for reliability before shipment. Because of the personalized nature of our work, we maintain a strict return and warranty policy to protect the integrity of our service and pricing.

    📦 Return Policy

    ❌ Custom PCs – All Sales Final

    All custom PC orders are final and non-refundable once the build process begins. This includes:

    • Any order using custom-selected components

    • Any system built specifically for a customer

    Because parts are purchased specifically for each build, we do not accept returns or cancellations once work has started.

    ✅ Prebuilt Systems

    Prebuilt (non-customized) systems may be returned within 7 days of delivery only if unopened and in their original packaging. A 5% restocking fee applies. Opened or used systems cannot be returned.

    🛠️ Defective or Damaged on Arrival

    If your PC arrives with a hardware issue or shipping damage, contact us within 7 days of delivery. We will:

    • Diagnose the issue remotely

    • Arrange for repair or part replacement under warranty if it's a covered issue

    Shipping damage claims must be reported immediately and include photos of the box and hardware.

    🛡️ 1-Year Limited Warranty

    Every system is covered by a 1-Year Limited Hardware Warranty, starting from the date of delivery. This covers:

    • Manufacturer defects in PC components

    • Labor costs for repairs

    🔧 What’s Not Covered:

    • Physical or accidental damage (including bent pins, cracked boards, etc.)

    • Damage from improper use, overclocking, or third-party software

    • Electrical damage due to improper power supply or surges

    • Software issues (including OS corruption, driver conflicts, etc.)

    • Unauthorized repairs or modifications

    📬 Warranty Process

    To request warranty service:

    1. Contact us at arcticpcs@outlook.com with your order number and issue description.

    2. We may provide troubleshooting steps or require photos/videos for diagnosis.

    3. If return or repair is required:

      • Customer is responsible for return shipping to Arctic PCs LLC.

      • We will repair or replace covered components and return the PC to you. Outbound shipping may be charged if abuse or non-warranty issues are found.


    ❗ Final Notes

    By purchasing from Arctic PCs LLC, you agree to the terms outlined above. This policy is subject to change without notice.